Shipments and returns

Ship Times

We ship to the contiguous 48 states. Our goal is to ship your product in the safest manner possible while ensuring prompt delivery. We have developed relationships with a variety of carriers specializing in many different kinds of merchandise. For shipments under 50 lbs., we usually use either UPS or FedEx to send your products. For shipments larger than 50 lbs., often we use additional carriers as they specialize in handling larger merchandise safely.

Since major appliances are large and heavy, we review each and every order. Therefore, we say 1-2 business days to process an order and an estimated transit times of 7-10 days. If you are as fortunate as we are to live in the North East Cost, we will handle your delivery personally and contact you to set-up a delivery timeframe.

Appliance Delivery

We ship to the contiguous 48 states. Our goal is to ship your product in the safest manner possible while ensuring prompt delivery. We have developed relationships with a variety of carriers specializing in many different kinds of merchandise. For shipments under 50 lbs., we usually use either UPS or FedEx to send your products. For shipments larger than 50 lbs., often we use additional carriers as they specialize in handling larger merchandise safely. Specialized carriers will contact you to set up a 4-hour appointment window once the product arrives at their consolidation center.

For shipping to remain at a low cost, the shipping company only delivers curbside to your home, business, or building. Your order will be delivered during the scheduled time and you are responsible for moving it to the appropriate space in your home or business. Should you decide you want delivery up stairs or an elevator and placed inside your home, you would need to specify that you want Threshold Delivery for your order. Redelivery Fees: If a customer is not available or not home to receive a delivery during an agreed upon confirmed day and time period (4 hour) a $65 redelivery fee will apply. Storage Fees: We know things change, but we need to make sure your order stays safe and is cared for properly. If a customer cannot accept or be contacted to receive delivery of a shipped order, a $35 per day storage fee will be assessed for orders that require storage in a secure storage facility. Delivery is by appointment; Monday - Friday in all areas; Saturday delivery in some areas.

Delivery Service Exceptions

General Shipping Information:

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

Boxes are amply sized and your items are well-protected.


Other Tips:
Please note, all freight deliveries will be confirmed prior to delivery by the trucking company. The company will contact you the day before with an approximate delivery window, and if they are not able to speak with you, they will leave a voicemail with the delivery information.
In some states, we can arrange for removal of your old appliances, debris removal, unpacking of new appliances and installation with a third party. Additional charges will apply for these services that are collected by the third party. Please contact us to inquire about additional services and pricing.

 

Easy Returns

To help ensure you make the right choice, we offer a very flexible return policy. If, for any reason, you are not satisfied with your order and it is still in new condition, you can return it for an exchange or refund. Please read the details of our Return Policy.